Shipping policy
Thank you for choosing Casefly. This Shipping Policy outlines our shipping procedures, rates, and delivery times to ensure a smooth shopping experience for our customers.
1. Order Processing:
Orders are typically processed within the same business days (Monday to Saturday) from the date of purchase. Processing times may vary depending on product availability and order volume.
2. Shipping Methods:
We offer several shipping options to accommodate our customers' needs, including standard, expedited, and express shipping. Shipping methods and rates will be displayed at checkout.
3. Shipping Rates:
Shipping is free for prepaid orders and minimal fee of ₹99 is charged for COD(Cash on Delivery) orders.
4. Delivery Timeframes:
All delivery timelines (2–6 working days) are estimated and may vary based on the customer’s location, courier operational capacity, holidays, or unforeseen delays. Orders are shipped through third-party logistics partners, and once dispatched, delivery speed is solely managed by the courier. Delivery times vary depending on the shipping method selected and the destination of your order. Estimated delivery times are provided at checkout and are based on business days (Monday to Saturday), excluding holidays.
5. Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number at order tracking page to monitor the status and progress of your delivery.
6. Shipping Partners:
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. While we strive to meet delivery estimates, we cannot guarantee delivery dates as they are subject to carrier schedules and external factors.
7. Order Changes and Cancellations:
Once an order has been processed and shipped, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
8. Missing or Damaged Shipments:
In the event of a missing or damaged shipment, please contact our customer support team immediately at support@casefly.in. We will work with our shipping partners to resolve the issue and ensure that you receive your order in a timely manner.
If you have any questions or concerns about our Shipping Policy, please contact us at support@casefly.in. Thank you for choosing Casefly.