FAQ

• We specialize in selling tough iPhone cases that provide both durability and style. Our collection includes a variety of options such as Theta case, AirBump case and more. These cases are designed to protect your iPhone while adding a touch of personalization.

The order can be cancelled by contacting us at support@casefly.in or WhatsApp us before the order is dispatched. Once the order is dispatched the order cancellation is not possible.

To initiate a return, please contact our customer support team at support@casefly.in within 7 days of delivery. They will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.

If you are not completely satisfied with your order, we offer a hassle-free refund policy. You may return any unused and unopened item within 7 days of delivery for a full refund. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7-10 business days. For COD orders refund is issued in the form of store credits which can be fully used on next purchase.

Yes, we accept exchanges. If you would like to exchange your item for a different product, please contact our customer service team to arrange for the exchange. Please note that shipping and handling charges of INR 99 will be applied for change-of-mind requests and any exchange requests.

In the rare event that your item arrives damaged or defective, please contact us immediately within 1 working day upon receipt at support@casefly.in. We will gladly replace the item or issue a full refund, including any shipping charges incurred.

No, certain types of items cannot be returned, including screen protectors, camera protective lenses, and custom products such as special orders or personalized items. If you have any questions or concerns about a specific item, please get in touch with us for further assistance.

For prepaid orders, shipping is free. For COD (Cash on Delivery) orders, a minimal fee of INR 99 is charged. Delivery times vary depending on the shipping method selected and the destination of your order. Estimated delivery times will be provided at checkout.

Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number at order tracking page to monitor the status and progress of your delivery.

There are several reasons why an online transaction might fail. Here are some of the most common:

Insufficient funds: Ensure you have enough funds in your account to cover the transaction.

Incorrect payment information: Double-check your card number, expiration date, and CVV code.

Network Connectivity Issues: Poor internet connection can sometimes disrupt the transaction process. Try refreshing the page or attempting the transaction again later.

Bank restrictions: Your bank may have restrictions in place that prevent certain transactions.

Website Technical Glitches: Occasionally, there might be temporary technical issues on our website that can affect transactions.

1. Check Your Order Confirmation Email:

The email you received after placing your order should contain a tracking number.

You can use this tracking number to monitor the shipment status on the courier's website.

2. Use Our Online Tracking Tool:

Visit our website and navigate to the "Order Tracking" section.

Enter your order number to view the current status of your order.

3. Contact Our Customer Support:

If you're unable to find your order status using the above methods, please feel free to contact our customer support team. We'll be happy to assist you.

Note: Please allow some processing time for your order to be shipped. Tracking information may not be immediately available.

At Casefly, we prioritize your security and privacy. When you make a purchase on our website, we use a secure payment gateway like Razorpay, Shiprocket, or gokwik that encrypts your payment information. This means your card details are transmitted securely and are not stored on our servers.

Once your payment is processed, we only retain the necessary information to fulfill your order, such as your name, shipping address, and order details. Your sensitive payment information is kept confidential and protected.

For your peace of mind, we adhere to industry-standard security protocols to safeguard your data.

Eligible for Return or Exchange:

• Unused products: Products that have not been opened, used, or damaged can generally be returned or exchanged.
• Products with defects: If you receive a defective product, you may be eligible for a return or exchange.

Not Eligible for Return or Exchange:

• Used products: Products that have been used or show signs of wear and tear cannot be returned or exchanged.
• Screen protectors: Due to the delicate nature of screen protectors and the potential for damage during installation, they are generally not returnable or exchangeable.
• Camera lens protectors: Similar to screen protectors, camera lens protectors are often not eligible for return or exchange due to their delicate nature and the risk of damage during installation.

Please note that specific return and exchange policies may vary depending on the product and the reason for return. It's always best to consult our detailed return policy for more information.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team at support@casefly.in. We are here to help!