Cancelling Your Casefly Order
We understand that circumstances may change, and you might need to cancel your order. It is important to be aware of the policies surrounding order cancellations to ensure a smooth transaction process. Here's how it works:
- Cancellations Before Dispatch: You can easily cancel your order before it is dispatched from our warehouse. To do this, simply contact our customer support team by emailing support@casefly.in or sending WhatsApp message. The sooner you reach out, the faster we can process your cancellation.
- Cancellations After Dispatch: Unfortunately, once your order has been dispatched, we are unable to cancel it. This is because the order has already entered the shipping process.
When a customer decides to cancel their order, it is crucial to note that shipping charges may apply. Specifically, if a customer refuses to accept the order upon delivery, they will be responsible for the shipping costs incurred during the delivery process. This policy is in place to cover the expenses associated with returning the item to the merchant.
What to do if Your Order Has Been Dispatched:
If your order has already been dispatched and you wish to return it, please refer to our Returns Policy for instructions on how to initiate a return.
We kindly ask that you reach out to our customer support team as soon as possible if you need to cancel your order. This allows us to efficiently update our system and prevent any unnecessary processing or shipping costs.
It is advisable for customers to review their orders carefully before finalizing their purchase. This proactive approach can help mitigate the need for cancellations and the associated shipping charges. Additionally, understanding the terms and conditions related to cancellations can enhance the overall shopping experience.
In summary, while cancelling an order at Casefly is possible, customers should be mindful of the shipping charges that may apply if they refuse to accept the order. For any further inquiries regarding order cancellations, customers are encouraged to reach out to our customer service team for assistance.